Refund Policy

Summary

The Store sells digital files delivered immediately after payment. Because digital goods are final, refunds are given in the cases below. We always refund when the fault is ours.

We refund when

• You were charged twice for the same order or product.
• Files cannot be downloaded due to our technical fault and we cannot fix it, including resetting the download slot.
• A file is broken or does not match its description and we cannot supply a correct file.
• Payment succeeded but the order was not fulfilled and we cannot fulfil it.

Broken-file guarantee

Because each item can be downloaded only once, we bear the risk of a broken or corrupt file. Contact us with the order number and evidence of the problem. We will reset the download slot so you can download again, or refund if the file cannot be fixed. The once-only limit does not remove this guarantee.

We do not refund when

• You changed your mind after the files were delivered or downloaded.
• You bought the wrong product and the files were already downloaded.
• You lack the software needed to open the files, the formats for which are described on the product page.
• You did not meet system or format requirements already described on the product page.

EU customers

EU consumers generally have fourteen days to withdraw from a distance purchase. For digital content not on a tangible medium, the withdrawal right is lost once supply begins, provided you gave express consent to begin early, acknowledged losing the withdrawal right, and we provided confirmation. If those conditions are not met, the fourteen-day withdrawal right still applies.

How to ask

• Apply via the Contact page with your order number in the format MS-YYMMDD-XXXXXX and a description of the problem.
• We respond within 3 business days.
• Refunds are returned to the original payment method via Midtrans, within 5 to 14 business days of approval.

Claim window

Request a refund within 7 days of the order date, unless applicable law requires otherwise.

Contact

Apply via the Contact page, include your order number.